You need to contact the merchant. Any issues with a product, returning a product or requesting a refund for goods received are subject to the retailers terms and conditions and are separate to our finance agreement with you. …
You need to contact the merchant. Any issues with a product, returning a product or requesting a refund for goods received are subject to the retailers terms and conditions and are separate to our finance agreement with you. …
We will require you to complete a Notice of Disputed Transaction Form and provide proof the merchant has agreed to a refund, for us to utilise Mastercard’s Chargeback and Disputes process. This supporting documentation is a mandatory requirement and…
We will require you to complete a Notice of Disputed Transaction Form and provide the applicable supporting documentation for us to utilise Mastercard’s Chargeback and Disputes process: Proof that merchant ceased trading g. an official announcement on merchant’s website,…
Yes, you are required to maintain your monthly repayments towards your account while the dispute process is in progress.
If you wish to dispute a Long Term Finance transaction (eg: charged an incorrect amount, incorrect Long Term Finance term loaded, faulty goods , no longer wish to take possession of the item or the goods have not been delivered)…
An Additional Cardholder must be at least 16 years of age and have a valid New Zealand drivers licence. They must also have a valid email address and mobile number that are both different to those that are registered to…
To invite someone to be an Additional Cardholder on your account you must have a My Account login. If you don’t yet have one, you can create your account here. Log in or Sign Up to My Account, head…
Additional Cardholders use the Primary Cardholders credit limit therefore the Primary Cardholder is liable for any purchases and the outstanding balance of their account regardless of who made the purchase. As the Primary Cardholder you will have full visibility of…
Once an Additional Cardholders application is accepted by Farmers Mastercard and our Terms and Conditions accepted by them, we will post the Additional Cardholder their own card sent to the address supplied during their application. Their card is sent free…
The Farmers Club Card linked to the Primary Cardholders account is the only Farmers Club Card number that can be used for any Additional Cardholder cards. This means that any Additional Cardholders will need to have the same Farmers Club…
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