You need to contact the retailer. Any issues with a product, its delivery or a refund are subject to the retailers terms and conditions and are separate to our finance agreement with you. Long Term Finance means Finance options…
You need to contact the retailer. Any issues with a product, its delivery or a refund are subject to the retailers terms and conditions and are separate to our finance agreement with you. Long Term Finance means Finance options…
You need to contact the retailer directly. If the retailer has gone into liquidation you will need to contact the liquidator directly. You can find out who the appointed liquidator is by checking the Companies Office Register and searching the…
No, you will need to file the claim with the liquidator yourself however, we are happy to provide you confirmation of your Long Term Finance purchase or a copy of your statement if you cannot locate a copy. Insolvency.govt.nz…
Yes, our finance agreement with you is separate to your purchase agreement with the retailer who you purchased goods/made an order through. Unfortunately, that means you still required to make repayments to us and will need to follow up the…
Quick Balance will only display if you have enabled it. You can enable this feature from the Account menu.
Quick Balance lets you quickly check your balance from the login page. You can enable this feature from the Account menu.
Activate your card from the tile on the home screen, or by clicking on the Account section located at the bottom navigation menu of the app.
The card activation feature will work for both new and existing customers. If you’re a first-time user you’ll just need to set your login credentials and password in the app.
The app can be easily downloaded via the IOS or Android app Stores. Learn more about the app here.
If you have enabled automatic updates, the latest version of the app will update when you’re connected to wi-fi. If you have disabled automatic updates, you will need to download the latest version of the app from the iOS or…
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