We're here to help

 

The love and support of the entire Farmers Mastercard team is with all of New Zealand during these uncertain and rapidly changing times. If we stick together and care for each other, we will get through this.

 

We want to reassure you that the Farmers Mastercard have been categorised as an essential financial service and there is unlikely to be any disruption to our operations. We’ll remain open throughout the lockdown period so you can continue to use your Farmers Mastercard to purchase the products and services you need.

 

Our customer services teams are available and ready to help should you have any questions about your current situation during this time. Head to our contact us page to find out more on how to get in touch.

 

 

Helping Kiwis get the essentials

We understand that for many Kiwis, purchasing essential products for yourself, family and loved ones is a necessity right now. That's why we’re offering 90 days no payments and no interest* across all Farmers essential items with your Farmers Mastercard. Available online only at Farmers from 9 - 15 April 2020, minimum spend $50.

 

Right now we're also offering 90 days no payments and no interest across grocery purchases*^ with your Farmers Mastercard. Available from 8 - 15 April 2020, minimum spend $50.

 

 

Hardship

We’re doing what we can to assist in the current environment. If you’ve found yourself in a difficult situation due to recent events, please fill in this form and we’ll be in touch.

 

 

Keeping your details safe

One thing to watch out for in the current climate is online scams and fraud - this includes suspicious and unsolicited emails, phone calls and text messages. We’ll never contact you asking for your password, credit card number, PIN, CVC number, or access to your device in an email or text. If you receive a suspicious email or text message you should immediately delete it and do not click on any links. You can always contact us if you’re not sure of the authenticity.

 

 

Set up online statements

Still getting paper statements? It’s easy to set them up online and is a much faster and convenient way to access them while also relieving some of the pressure on NZ Post. Log on to My Account here and select the 'online statements' option. You'll automatically get your next statement via email.

 

 

Download our App

Stay connected with the Farmers Mastercard app. Access your account, view real-time transactions, balance and upcoming payments anytime, anywhere. Search ‘Farmers Mastercard’ and download now through the App store for iPhone or Google Play for Android

 

 

Tap & Go™ and Apple Pay

Don’t forget, with Farmers Mastercard you can use Tap and Go™ and Apple Pay^. This means that purchases at retailers, such as supermarkets, that are $80 or less will be completely contactless. Purchases over $80 may still require you to enter your PIN, however it still reduces contact with the card reader.

 

 

 

Take care of yourself, your whānau and your loved ones.

 

Remember that we’re here to help and that we’ll get through this together.

 

The Farmers Mastercard Team

 

 

 

*No payments and no interest 90 days is only available on qualifying purchases made online at Farmers with a Farmers Finance Card or Farmers Mastercard from 9 April – 11:59 p.m. 15 April 2020. Minimum spend $50. Interest at the Annual Interest Rate (currently 25.50% p.a. for Farmers Finance Card and 25.95% p.a. for Farmers Mastercard) will apply if any part of the Interest Bearing Balance is not paid by the due date. Farmers Finance Card and Farmers Mastercard lending criteria, fees, terms and conditions apply (including an Annual Account Fee $50 for Farmers Mastercard only). Rates correct at date of publication, subject to change. Excludes cash advances, balance transfers, fees, interest charges or quasi-cash transactions. The Promoter reserves the right to extend, amend, suspend or terminate this offer and these terms and conditions at any time without notice. See farmersfinancecard.co.nz or farmersmastercard.co.nz for full details.

 

*^No payments and no interest 90 days is only available on qualifying purchases made with Farmers Mastercard at any merchant with Mastercard Card Acceptor Business Code 5411 (Grocery Stores and Supermarkets), 5499 (Miscellaneous Food Stores – Convenience Store, Markets, Specialty Stores), 5441 (Candy, Nut, Confectionery Store) or 5451 (Dairy Products Stores) from 8 April 2020 to 11.59pm on 15 April 2020 New Zealand Standard Time. Minimum spend $50. Excludes cash advances, balance transfers, fees, interest charges or quasi-cash transactions. The purchase transaction date is determined by when the merchant processes the purchase and is outside the control of Columbus Financial Services Limited. Interest at the Annual Interest Rate of 25.95% p.a. will apply if any part of the Interest Bearing Balance is not paid by the due date. Farmers Mastercard lending criteria, fees, terms and conditions apply (including an Annual Account Fee $50). Rates correct at date of publication, subject to change. The Promoter reserves the right to extend, amend, suspend or terminate this offer and these terms and conditions at any time without notice. See farmersmastercard.co.nz for full details.

 

^For a list of compatible Apple Pay devices, see support.apple.com/en-au/km207105

 

Tap & Go is a trademark of Mastercard International Incorporated.

 

Apple Pay is a trademark of Apple Inc, registered in the U.S. and other countries.