Have a question? We’re here to help

If you’ve got any queries or issues with your card, or your card has been lost or stolen, you can get in touch with us by phone, email, or mail. See below for all of our contact information.

You are protected by responsible lending laws. Because of these protections, the recommendations given to you by us about Farmers Mastercard are not regulated financial advice. This means that duties and requirements imposed on people who give financial advice do not apply to these recommendations. This includes a duty to comply with a code of conduct and a requirement to be licensed. You may want to consider getting independent financial advice.

Contact Farmers Mastercard

Did you know, that the answers to many of the most commonly asked questions can be found through the handy online self-service options shown below?

From activating your card, changing your details or paying your bill - managing your card online is easier than ever.

Manage your account online – it’s easy!

Activate your card

Your account online

Pay your bill

Change your credit limit

Update personal details

Need more help?

Manage Your Card

Lost or Stolen Cards

If you are concerned that your Farmers Mastercard has been lost, stolen or used fraudulently please call us immediately on 0800 990 077 from NZ or +64 9 953 0556 if you are overseas.

Call us

You can contact our New Zealand based call centre during the following times:

Monday
8:30am - 6:00pm

Tuesday
8:30am - 6:00pm

Wednesday
8:30am - 6:00pm

Thursday
8:30am - 6:00pm

Friday
8:30am - 6:00pm

Saturday
9:00am - 6:00pm

Sunday
9:00am - 6:00pm

New Zealand

0800 990 077

Overseas

+64 9 953 0556

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Columbus Financial Services Ltd – Dispute Resolution Team
Private Bag 94013
Auckland 2241