The merchant has agreed to process a refund for a Standard Purchase, but I have not received the refund?

We will require you to complete a Notice of Disputed Transaction Form and provide proof the merchant has agreed to a refund, for us to utilise Mastercard’s Chargeback and Disputes process.


This supporting documentation is a mandatory requirement and must be provided to ensure we can dispute your transaction with the merchant.


The completed Notice of Disputed Transaction Form and supporting documentation must be returned to [email protected] within 7 days for flexigroup to initiate the dispute process via Mastercard.