FAQ

Applying

When applying for a Farmers Mastercard® you must have a New Zealand Driver Licence.
For any queries, please contact 0800 990 077.

Contact

To get in contact with us please call us on 0800 990 077 from NZ or +64 9 953 0556 from overseas.

Farmers Club Card Points

For information on the Farmers Club and redemption of Points, please refer to the Farmers Club terms and conditions

During the application process, we’ll ask you to enter your Farmers Club Card number. You can find this printed on your Farmers Club Card.
You don’t have to enter your card on signup, just login to your My Account at any time and link (or update) your Farmers Club Card, but remember you won’t earn Club points if you don’t have a card linked!

To view your Farmers Club Points balance or see your available vouchers, log in to your Farmers Club Account.

Farmers Club Points are earned by making purchases on your Farmers Mastercard when you have a valid Farmers Club Card linked to your Farmers Mastercard.

As at 4 June 2019, the earn rate is 1 Farmers Club Point for every $10 you spend on a purchase using your Farmers Mastercard at any store where Mastercard is accepted.

Fees and terms

Our terms and conditions can be viewed here.

The Farmers Mastercard has an annual fee of $50 applied to your Account twice a year ($25 on opening and every 6 months thereafter).

Fee correct as at 4 June 2019.

Lost card

Call us immediately on 0800 990 077 from NZ or +64 9 953 0556 from overseas and follow the voice prompts to cancel your card or login into our My Account centre and fill out our online form.

Passcode

Your Password is used to login to the Farmers MasterCard® website and mobile app.

Your Passcode is a five-digit number that allows you to securely access your personal account information, such as your account balance, without the need to speak to one of our Customer Services team when you call us on 0800 990 077 from NZ or +64 9 953 0556 from overseas. For added security, you may also be asked to enter a Passcode for some online transactions.

A Passcode is a five-digit number that allows you to securely access your personal account information, such as your account balance, when you call on 0800 990 077 from NZ or +64 9 953 0556 from overseas, without needing to talk to anyone.

For added security, you may also be asked to enter a Passcode for some online transactions.

If you don’t have a Passcode set up, please call us on 0800 990 077 from NZ or +64 9 953 0556 from overseas.

Payments

Our preferred payment method is Direct Debit. You can download a direct debit form from our website.

You can also make payments through internet banking.

The best way to do this is to set us up as a payee. You can transfer payments directly through your bank’s internet baking by choosing Farmers Mastercard as payee. You will be prompted to enter the code and reference we need to process your payment.

If you can’t find us in your bank’s payee list, you can use these details:

Account Name: Columbus Financial Services Limited
Our bank details: Account number: 01-1839-0926671-00
Code: Please enter your surname
Reference: Use ”ID” followed by your customer ID number (found on the back of your card or the top right hand corner of your account statement) e.g. IDXXXXXXXXXX
To avoid unnecessary delays to your payment please ensure you always complete the Reference field as above.

Transfer payments directly from your online banking accounts to your Farmers Mastercard account:

Bill payee: Farmers Mastercard

Account number: 01-1839-0926671-00

Account Name: Columbus Financial Services Limited

Reference: Use “ID” followed by your customer ID number (found on the back of your card or the top right hand corner of your account statement) e.g. IDXXXXXXXX

Code: Please enter your surname

 

Always complete the Reference field to avoid unnecessary delays to your payment.

Any payment you make to your account is allocated according to the payment allocation sequence, unless you specify otherwise.

Full details of the payment allocation sequence can be found in our Terms and Conditions.

Using your Card

If you identify an unauthorised transaction on your account, call us straight away on 0800 990 077 from NZ or +64 9 953 0556 from overseas. For peace of mind, you can also temporarily place your card on hold by logging into My Account so the card can’t be used.

 

If you wish to dispute a transaction (for example, you were charged an incorrect amount, have not received the goods or services or have received an incorrect amount of cash from an ATM), please complete the Disputed Transaction form and either email it to customer.services@flexicards.co.nz, or post it to: Flexi Cards Chargebacks and Disputes, PO Box 94013, Auckland 2241.

You are able to make Long Term Finance purchases in-store, at participating merchants without your card by using your Customer ID number. Your Customer ID is shown on the back of your card, the top right-hand-side of your monthly statement and on any correspondence that you receive from us.

Yes, you can use your Farmers Mastercard® to withdraw cash (cash advance) from any bank and ATM, within NZ and overseas displaying the Mastercard acceptance mark. Remember, if you withdraw cash from your Farmers Mastercard, interest accrues straight away and ATM fees may apply.

To apply for a credit limit increase please head to My Account or call us on 0800 990 077 from NZ or +64 9 953 0556 from overseas.

Farmers Mastercard® offers access to Long Term Finance dealsɅ in-store at thousands of participating retailers throughout New Zealand.

 

Check out where you can use your Farmers Mastercard for Long Term Finance deals.

 

ɅA minimum purchase amount may be required. Annual Account Fee of $50 applies. New Cardholder fees – $55 Establishment.  Existing Cardholder fee – $35 Advance. Standard Interest Rate, currently 22.95% p.a. applies to any outstanding balance at end of a payment holiday or interest free period. Lending criteria, fees, terms and conditions apply. Rates and fees correct as at date of publication, subject to change.

Your customer ID is shown on the back of your Farmers MasterCard®, the top right-hand-side of your monthly statement and on other correspondence that you may receive from us.

You can activate your card by selecting a PIN. To do that, call us on 0800 990 077 from NZ or +64 9 953 0556 from overseas or head to our My Account centre.

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