How are my payments allocated?

Any payment you make to your account is allocated according to the payment allocation sequence, unless you specify otherwise. Full details of the payment allocation sequence can be found in our Terms and Conditions.

What is a Password or Passcode?

Your Password is used to login to the Farmers MasterCard® website and mobile app. Your Passcode is a five-digit number that allows you to securely access your personal account information, such as your account balance, without the need to speak

What is a Passcode?

A Passcode is a five-digit number that allows you to securely access your personal account information, such as your account balance, when you call on 0800 990 077 from NZ or +64 9 953 0556 from overseas, without needing to

Where can I find my Customer ID?

Your customer ID is shown on the back of your Farmers MasterCard®, the top right-hand-side of your monthly statement and on other correspondence that you may receive from us.

Activate your Farmers Mastercard

You can activate your card by selecting a PIN. To do that download the Farmers Mastercard app and follow the prompts or call us on 0800 990 077 from NZ or +64 9 953 0556 from overseas.

Lost, stolen or damaged card?

Call us immediately on 0800 990 077 from NZ or +64 9 953 0556 from overseas and follow the voice prompts to cancel your card or login into our My Account centre and fill out our online form.