How do I dispute a Long Term Finance Purchase?

If you wish to dispute a Long Term Finance transaction (eg: charged an incorrect amount, incorrect Long Term Finance term loaded, faulty goods , no longer wish to take possession of  the item or the goods have not been delivered)

How do I dispute a Standard Purchase?

If you identify an unauthorised transaction on your account, call us straight away on 0800 119 100 from NZ or +64 9 580 7399 from overseas. For peace of mind, you can also temporarily place your card on hold by

Shopping without your Farmers Mastercard

You are able to make Long Term Finance purchases in-store, at participating merchants without your card by using your Customer ID number. Your Customer ID is shown on the back of your card, the top right-hand-side of your monthly statement and

How can I get cash out using Farmers Mastercard?

Yes, you can use your Farmers Mastercard® to withdraw cash (cash advance) from any bank and ATM, within NZ and overseas displaying the Mastercard acceptance mark. Remember, if you withdraw cash from your Farmers Mastercard, interest accrues straight away and

How do I increase my credit limit?

To apply for a credit limit increase please head to My Account or call us on 0800 990 077 from NZ or +64 9 953 0556 from overseas.

What Long Term Finance deals are there?

Farmers Mastercard® offers access to Long Term Finance dealsɅ in-store at thousands of participating retailers throughout New Zealand.   Check out where you can use your Farmers Mastercard for Long Term Finance deals.   ɅA minimum purchase amount may be

Where can I find my Customer ID?

Your customer ID is shown on the back of your Farmers MasterCard®, the top right-hand-side of your monthly statement and on other correspondence that you may receive from us.

Activate your Farmers Mastercard

You can activate your card by selecting a PIN. To do that download the Farmers Mastercard app and follow the prompts or call us on 0800 990 077 from NZ or +64 9 953 0556 from overseas.