An Additional Cardholder must be at least 16 years of age and have a valid New Zealand drivers licence. They must also have a valid email address and mobile number that are both different to those that are registered to the Primary Cardholder.

To invite someone to be an Additional Cardholder on your account you must have a My Account login. If you don’t yet have one, you can create your account here.

Log in or Sign Up to My Account, head to “My Cards” and enter in the details of the person/s you would like to invite onto your account. An email will then be sent to that person inviting them to complete an application which will take less than five minutes.

Additional Cardholders use the Primary Cardholders credit limit therefore the Primary Cardholder is liable for any purchases and the outstanding balance of their account regardless of who made the purchase. As the Primary Cardholder you will have full visibility of any purchases made by Additional Cardholders on your monthly statement and in My Account.

Once an Additional Cardholders application is accepted by Farmers Mastercard and our Terms and Conditions accepted by them, we will post the Additional Cardholder their own card sent to the address supplied during their application. Their card is sent free of charge however a Replacement Card Fee will apply for any lost, damaged or stolen cards. You can find out more about these fees here.

The Farmers Club Card linked to the Primary Cardholders account is the only Farmers Club Card number that can be used for any Additional Cardholder cards. This means that any Additional Cardholders will need to have the same Farmers Club Card linked as the Primary Cardholder does.

For information on the Farmers Club and redemption of Points, please refer to the Farmers Club terms and conditions

During the application process, we’ll ask you to enter your Farmers Club Card number. You can find this printed on your Farmers Club Card.
You don’t have to enter your card on signup, just login to your My Account at any time and link (or update) your Farmers Club Card, but remember you won’t earn Club points if you don’t have a card linked!

To view your Farmers Club Points balance or see your available vouchers, log in to your Farmers Club Account.

Farmers Club Points are earned by making purchases on your Farmers Mastercard when you have a valid Farmers Club Card linked to your Farmers Mastercard.

As at 4 June 2019, the earn rate is 1 Farmers Club Point for every $10 you spend on a purchase using your Farmers Mastercard at any store where Mastercard is accepted.

Quick Balance will only display if you have enabled it. You can enable this feature from the Account menu.

Quick Balance lets you quickly check your balance from the login page. You can enable this feature from the Account menu.

Activate your card from the tile on the home screen, or by clicking on the Account section located at the bottom navigation menu of the app.

The card activation feature will work for both new and existing customers. If you’re a first-time user you’ll just need to set your login credentials and password in the app.

The app can be easily downloaded via the IOS or Android app Stores. Learn more about the app here.

If you have enabled automatic updates, the latest version of the app will update when you’re connected to wi-fi. If you have disabled automatic updates, you will need to download the latest version of the app from the iOS or Android App Store.

Our terms and conditions can be viewed here.

The Farmers Mastercard has an annual fee of $50 applied to your Account twice a year ($25 on opening and every 6 months thereafter).

Fee correct as at 4 June 2019.

Please report vulnerabilities or any security concerns as soon as possible so that we can review and improve the safety and reliability of our systems . To report a vulnerability, use the Submission Form on our hummgroup Responsible Disclosure Policy page.

If you wish to cancel a Long-Term Finance purchase on delayed delivery, you must contact the merchant where the purchase was made directly and request the merchant cancels the transaction on your behalf. Please note – cancellation of the transaction will be subject to the merchant’s cancellation policy.

If you wish to close your Account, you must ensure that all outstanding Purchases on Delayed Delivery, automatic payment and any other periodic and/or recurring debits on your Account are cancelled. You can request your Account be cancelled at any time by contacting us on 0800-990-077 or +64 9 953 0556. You will need to obtain a final settlement figure to ensure your account is paid in full. The final settlement figure will include any unpaid interest calculated up to the last billing date. Please keep in mind your account must have a zero balance before we can close your account.

To get in contact with us please call us on 0800 990 077 from NZ or +64 9 953 0556 from overseas.

Yes, reduction of repayments is one available option to assist during financial hardship.

If in three months’ time you find that your situation hasn’t changed or hasn’t improved to a point where you’re able to continue repayments, your account will be reassessed and we’ll be happy to discuss additional options.

To apply for hardship, send us an enquiry using this form and one of our team will be in contact with you to discuss your options. Or if you’d like to speak directly to one of our friendly customer service representatives by calling 0800 990 077.

If you go into hardship it will not be noted as a default however, it will be noted on your credit file.

Once your account is placed under hardship you won’t be able to continue to make purchases. This is for your own financial security, preventing your account from falling further into hardship.

You need to contact the merchant. Any issues with a product, returning a product or requesting a refund for goods received are subject to the retailers terms and conditions and are separate to our finance agreement with you.

Standard Purchase is a Purchase made anywhere that Mastercard is accepted.

We will require you to complete a Notice of Disputed Transaction Form and provide proof the merchant has agreed to a refund, for us to utilise Mastercard’s Chargeback and Disputes process.

This supporting documentation is a mandatory requirement and must be provided to ensure we can dispute your transaction with the merchant.

The completed Notice of Disputed Transaction Form and supporting documentation must be returned to [email protected] within 7 days for flexigroup to initiate the dispute process via Mastercard.

We will require you to complete a Notice of Disputed Transaction Form and provide the applicable supporting documentation for us to utilise Mastercard’s Chargeback and Disputes process:

• Proof that merchant ceased trading
  • g. an official announcement on merchant’s website, Liquidator’s email to the customer as unsecured creditor, etc.
• For services not rendered by the merchant
  • copies of the documents showing that services should be provided after merchant ceased trading, e.g. copy of the flights booking where flight dates were scheduled after airline declared liquidation;
• For goods not received
  • proof of delayed delivery or unused gift voucher for the insolvent retailer.

This supporting documentation is a mandatory requirement and must be provided to ensure we can dispute your transaction with the merchant.

The completed Notice of Disputed Transaction Form and supporting documentation must be returned to [email protected] within 7 days for flexigroup to initiate the dispute process via Mastercard.

Yes, you are required to maintain your monthly repayments towards your account while the dispute process is in progress.

You need to contact the retailer. Any issues with a product, its delivery or a refund are subject to the retailers terms and conditions and are separate to our finance agreement with you.

Long Term Finance means Finance options including a Flexi Payment Purchase and a Fixed Instalment that we may offer from time to time. Long Term Finance is available at participating retailers throughout NZ.

Retailer is any accredited party that accepts payment using your card or Account.

You need to contact the retailer directly. If the retailer has gone into liquidation you will need to contact the liquidator directly. You can find out who the appointed  liquidator is by checking the Companies Office Register and searching the company name at https://companies-register.companiesoffice.govt.nz/

Insolvency.govt.nz also has helpful information on what to do when you are owed money or awaiting goods/services including what supporting information/documentation you may need to provide the liquidator.

Please contact our customer service team if you require confirmation of your Long Term Finance purchase or a copy of your statement and we will be able to help you with this.

No, you will need to file the claim with the liquidator yourself however, we are happy to provide you confirmation of your Long Term Finance purchase or a copy of your statement if you cannot locate a copy.

Insolvency.govt.nz also has helpful information on what to do when you are owed money or awaiting goods/services.

Yes, our finance agreement with you is separate to your purchase agreement with the retailer who you purchased goods/made an order through. Unfortunately, that means you still required to make repayments to us and will need to follow up the retailer separately.

Call us immediately on 0800 990 077 from NZ or +64 9 953 0556 from overseas and follow the voice prompts to cancel your card or login into our My Account centre and fill out our online form.

Your Password is used to login to the Farmers MasterCard® website and mobile app.

Your Passcode is a five-digit number that allows you to securely access your personal account information, such as your account balance, without the need to speak to one of our Customer Services team when you call us on 0800 990 077 from NZ or +64 9 953 0556 from overseas. For added security, you may also be asked to enter a Passcode for some online transactions.

A Passcode is a five-digit number that allows you to securely access your personal account information, such as your account balance, when you call on 0800 990 077 from NZ or +64 9 953 0556 from overseas, without needing to talk to anyone.

For added security, you may also be asked to enter a Passcode for some online transactions.

If you don’t have a Passcode set up, please call us on 0800 990 077 from NZ or +64 9 953 0556 from overseas.

This depends on whether you have an outstanding balance on your statement. If there is a balance already showing on your statement, then all payments made within that statement period will be applied to the statemented balance until paid in full. If there is no balance showing on your statement, the payment will be applied to any unstatemented transactions or fees.

Our preferred payment method is Direct Debit. You can download a direct debit form from our website.

You can also make payments through internet banking.

The best way to do this is to set us up as a payee. You can transfer payments directly through your bank’s internet baking by choosing Farmers Mastercard as payee. You will be prompted to enter the code and reference we need to process your payment.

If you can’t find us in your bank’s payee list, you can use these details:

Account Name: Columbus Financial Services Limited
Our bank details: Account number: 01-1839-0926671-00
Code: Please enter your surname
Reference: Use ”ID” followed by your customer ID number (found on the back of your card or the top right hand corner of your account statement) e.g. IDXXXXXXXXXX
To avoid unnecessary delays to your payment please ensure you always complete the Reference field as above.

Transfer payments directly from your online banking accounts to your Farmers Mastercard account:

Bill payee: Farmers Mastercard

Account number: 01-1839-0926671-00

Account Name: Columbus Financial Services Limited

Reference: Use “ID” followed by your customer ID number (found on the back of your card or the top right hand corner of your account statement) e.g. IDXXXXXXXX

Code: Please enter your surname

Always complete the Reference field to avoid unnecessary delays to your payment.

Any payment you make to your account is allocated according to the payment allocation sequence, unless you specify otherwise.

Full details of the payment allocation sequence can be found in our Terms and Conditions.

If you don’t feel comfortable logging into your banking details for us to analyse your statements, we have an alternative for you. You will need to download a PDF copy of your last 3 month’s bank statements where your main income and expenses go to. You will also have to fill out additional information so we can proceed with your application.

Protecting your privacy, and the security of your personal information is vital for us. The details you use to log in to your internet bank are not stored by Farmers Mastercard. They are securely discarded once they have been encrypted and passed to your bank. All data is securely handled in accordance with New Zealand data protection laws and our privacy policy.

Your banking details are secure, and no one can access your internet banking details. When you enter your login details, they are processed securely, and your banking credentials are immediately encrypted.

Your banking information provided to us will be analysed with strong security measures in place to ensure your information is private and confidential.

The systems and processes are set up so that we can only ever access a ‘view-only’ version of the transaction data; we do not have the facilities or capability to take any action related to your account(s).

Columbus Financial Services Limited/Farmers Mastercard uses a bank scraping solution provided by illion. illion’s technology is used by thousands of lenders and brokers in Australia and NZ.

• illion never store online banking credentials.
• illion’s service is independently tested and audited by external security experts.
• The data collected is encrypted with bank level 256-bit encryption, secured by 2048-bit keys.
• Statements detailing your income and expenses are only provided to Columbus Financial Services Limited.

During the application process you will be asked to select your bank account and log in using your credentials so we are able to access your online bank statements. This is so that Columbus Financial Services Limited can verify your income and expense information to meet our responsible lending obligations. In addition, verifying your income and expenses through Bank Statements Online will result in a quicker application decision than when statements are manually supplied.

Once you’ve logged in, you will choose the bank that your main income goes to and expenses go out of for validation. Your transactional data is shared with us securely so that we can verify your income and expense information.

You’ll get an opportunity to confirm whether the figures produced for income and expenses are accurate, before completing your application.

When applying for a Farmers Mastercard® you must have a New Zealand Driver Licence.
For any queries, please contact 0800 990 077.

If you wish to dispute a Long Term Finance transaction (eg: charged an incorrect amount, incorrect Long Term Finance term loaded, faulty goods , no longer wish to take possession of  the item or the goods have not been delivered) you will need to contact the retailer directly.

For any travel related disputes please contact the relevant merchant to seek assistance. The merchant will take action and deliver the appropriate outcome as stated in their terms and conditions.

If you identify an unauthorised transaction on your account, call us straight away on 0800 119 100 from NZ or +64 9 580 7399 from overseas. For peace of mind, you can also temporarily place your card on hold by logging into My Account so the card can’t be used.

If you wish to dispute a Standard Purchase or cash advance transaction on your Mastercard (eg: charged an incorrect amount, services not provided, goods not received, ATM has disbursed the incorrect amount of cash) you will need to complete a Notice of Disputed Transaction form.

You must report the disputed transaction to flexigroup as soon as identified.

Please return the completed Notice of Disputed Transaction form and any applicable supporting documentation to [email protected], or alternatively via post to: Flexi Cards Chargebacks and Disputes, PO Box 94013, Auckland 2241.

Please note once documentation has been received, it may take up to 30 days for us to respond and confirm no additional information is required.

For any travel related disputes please contact the relevant merchant to seek assistance. The merchant will take action and deliver the appropriate outcome as stated in their terms and conditions.

You are able to make Long Term Finance purchases in-store, at participating merchants without your card by using your Customer ID number. Your Customer ID is shown on the back of your card, the top right-hand-side of your monthly statement and on any correspondence that you receive from us.

Yes, you can use your Farmers Mastercard® to withdraw cash (cash advance) from any bank and ATM, within NZ and overseas displaying the Mastercard acceptance mark. Remember, if you withdraw cash from your Farmers Mastercard, interest accrues straight away and ATM fees may apply.

To apply for a credit limit increase please head to My Account or call us on 0800 990 077 from NZ or +64 9 953 0556 from overseas.

Farmers Mastercard® offers access to Long Term Finance deals^Ʌ in-store at thousands of participating retailers throughout New Zealand.

Check out where you can use your Farmers Mastercard for Long Term Finance deals.

^ɅA minimum purchase amount may be required. Annual Account Fee of $50 applies. New Cardholder fees – $55 Establishment.  Existing Cardholder fee – $35 Advance. Standard Interest Rate, currently 25.95% p.a. applies to any outstanding balance at end of a payment holiday or interest free period. Lending criteria, fees, terms and conditions apply. Rates and fees correct as at date of publication, subject to change.

Your customer ID is shown on the back of your Farmers MasterCard®, the top right-hand-side of your monthly statement and on other correspondence that you may receive from us.

You can activate your card by selecting a PIN. To do that download the Farmers Mastercard app and follow the prompts or call us on 0800 990 077 from NZ or +64 9 953 0556 from overseas.